TERMS OF SERVICE

Orders
Upon receipt of payment, the ordered item will be shipped.
If the customer wishes, it is possible to collect the order personally in Basel.
I use the postal service for all shipments made.
Shipping costs are calculated based on the current prices of the post office.

All duties and fees are the responsibility of the customer and must be paid by the customer.

I recommend checking with the relevant customs office before ordering to avoid any unforeseen costs. 

Returns
The policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please reach out to hello@thesecondstory.ch with your full name and order number and the reason for the return.
 
Please understand that I’m not able to refund and bear any shipping costs or custom duties for the return.

The return shipment is to be addressed to:
The Second Story by Camilla Fivian
Keltenweg 20
4153 Reinach
Switzerland

Refunds
Once your return is received and inspected, I will send you an e-mail to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card of original method of payment, within a certain amount of days.